Who we serve
We support recruitment and HR operations across growth stages
Global Enterprises
consolidating vendors and improving governance
SMEs & Mid-Market Companies
needing standardized HR processes and cost control
High-Growth Startups
and scale-ups launching new teams and markets
What you can expect
HR outcomes we commit to
Faster onboarding
Day 1 ready access, devices, and payroll enrolment
Payroll accuracy & timelines
Country-wise compliance, filings, reconciliations
SLA driven service
Ticket triage and resolution by priority/category
Audit-ready governance
Documented and tested policies, records, and controls
Global standardization
Consistent HRIS workflows with local precision
Our Services
End-to-end HR operations run with structure and accountability
This catalog outlines the HR operational responsibilities we typically own, delivered through standardized workflows and governed execution.
01
Talent Acquisition Operations
Operational support for hiring processes, from requisition approval through offer release.
Talent Acquisition Operations
what this covers
- Requisition governance, JD normalization, interview coordination & structured feedback
- Offer issuance, compensation mapping, background verification & reference checks
- Candidate communication and funnel analytics (TATs, conversion metrics)
How performance is managed
- Interview scheduling within 24-48 hours
- Offer letter generation within 1 business day
02
Onboarding & Day 1 Readiness
Consistent onboarding experiences that reduce friction for new hires and managers.
Onboarding & Day 1 Readiness
what this covers
- Pre-onboarding documentation, pre-employment verification, compliance forms, benefit selections
- IT + facilities coordination (device provisioning, access control, seating)
- HRMS setup, payroll enrollment, manager readiness & Day1 checklist
How performance is managed
- 100% Day-1 access (HRIS, email, collaboration) for all new hires
- Device handover within 24 hours
03
HRMS Administration & Data Governance
Reliable management of HR systems and employee data.
HRMS Administration & Data Governance
what this covers
- HRIS configuration, role-based access, workflow automation
- Master data governance, org structures, position management
- Integrations with ITSM (Zoho Desk), payroll, finance (Tally/Zoho), ERPs (NetSuite/Acumatica)
How performance is managed
- Role/permission changes within 8 business hours
- HRIS updates within 1 business day
04
Multi Country Payroll & Statutory Compliance
Payroll operations and statutory compliance handled as a routine, governed process.
Multi Country Payroll & Statutory Compliance
what this covers
- India: Payroll, PF/ESI/PT, TDS, LWF, bonus, gratuity, returns, maternity benefits, POSH, Contract labour Act
- US: Federal/state/local taxes, W4/I9 ops, W2 coordination
- ANZ: PAYG, Superannuation, KiwiSaver, leave accrual compliance
- Mexico: IMSS/INFONAVIT/ISR, CFDI stamping, severance calculations
How performance is managed
- Payroll pre-validation within T+3 days
- 100% filing compliance by statutory due dates
05
Time, Attendance & Leave Operations
Accurate tracking of work time, leave, and payroll dependencies.
Time, Attendance & Leave Operations
what this covers
- Shift templates, roster creation, access card/geo integrations
- Overtime rules, leave policies, carryover logic, exception handling
- Payroll reconciliation and exception clearance
How performance is managed
- Leave policy updates within 2 business days
- T&A exception reconciliation within T+2 days
06
Benefits Administration
Operational management of employee benefits programs.
Benefits Administration
what this covers
- Benefit setup & enrollment (insurance, reimbursements, retirement, NPS)
- Open enrollment cycles, vendor coordination, premium reconciliation
- Ticket-based employee support for claims, eligibility, and queries
How performance is managed
- Enrollment within 3 business days
- Claims response within 24 hours
07
Employee Lifecycle & Records Management
Consistent handling of employee changes and documentation.
Employee Lifecycle & Records Management
what this covers
- Promotions, transfers, remote/location changes, job architecture
- Letters (employment, increment, experience) and digital HR records
- Document retention, role-based access governance, audit evidencing
How performance is managed
- Standard letters within 1 business day
- Records updated within 24 hours
08
Policy, Audit & Governance Operations
Governance frameworks that support compliance without disruption.
Policy, Audit & Governance Operations
what this covers
- Policy drafting, version control, and acknowledgement tracking
- Control library maintenance, audit evidence packs, remediation tracking
- Alignment with ISO 27001, SOC 2 Type II, GDPR/SOX lean controls
How performance is managed
- Policy updates published within 5 business days
- Audit evidence packs delivered in 5-10 business days
09
Learning & Development Operations
Operational support for training and capability programs.
Learning & Development Operations
what this covers
- Custom training sessions based on TNA
- Signature workshops for first-time managers, senior leadership, and POSH etc
- LMS administration & learning ops
- Mandatory compliance training tracking
- Training completion dashboards
- Manager enablement playbooks (first 90 days)
How performance is managed
- Stakeholder CSAT (post project): ≥ 4.3/5
- Learner reaction (Kirkpatrick L1): ≥ 4.2/5
- Learning gain (L2, pre/post where applicable): ≥ 20% improvement
10
Performance, Rewards & Compensation Operations
Structured support for performance and compensation cycles.
Performance, Rewards & Compensation Operations
what this covers
- Goal cycles (OKRs/KPIs) setup and cadence management
- Performance review workflows (360°, annual, midyear)
- Rating calibration logistics & documentation
- Increment, bonus, and variable payout operations
- Sales incentive plan (SIP) administration & payout validation
How performance is managed
- Review cycle launch within 5 business days
- Compensation changes processing within 2 business days
11
Employee Relations & Case Management
Governed handling of sensitive employee matters.
Employee Relations & Case Management
what this covers
- POSH handling (committee coordination, case timelines, documentation)
- Grievance ticketing & investigation workflow support
- Disciplinary action documentation & compliance steps
- Legal counsel coordination (client-appointed)
- ER case logs & audit trail maintenance
How performance is managed
- ER case acknowledgement within 24 hours
- Statutory timeline adherence at 100%
12
Exit Management & Workforce Transitions
Orderly handling of exits and workforce changes.
Exit Management & Workforce Transitions
what this covers
- Resignation, termination & redundancy workflows
- Country-specific statutory exit checklists
- FFS computation, notices, severance & recoveries
- IT deprovisioning & access revocation coordination
- Exit analytics (attrition, reasons, risk flags)
How performance is managed
- Exit initiation within 1 business day
- Final settlement accuracy at 100%
- Final settlement processed in 1 working day
13
M&A, Expansion & Change Readiness
HR operations support during periods of structural change.
M&A, Expansion & Change Readiness
what this covers
- New country HR ops readiness (payroll, policies, vendors, HRIS config)
- Entity spin-up / spin down support
- Workforce data migration & harmonization
- Change calendar & risk register management
How performance is managed
- New country HR ops go live in 30-60 days
- Zero employee payroll disruption during transitions
Not sure which services apply to you?
Proof & Measurement
How we measure operational reliability
Operational performance
Onboarding readiness
Payroll accuracy
Adherence to defined service expectations
Compliance and governance
Audit outcomes
Remediation timelines
Ongoing policy coverage
Scale and operational load
Countries supported
Payroll runs processed per month
Service requests handled each month
Our operating approach
From assessment to stable execution
A phased approach that builds confidence before scaling HR operations.
WEEK
1-2
Discover & Baseline
Current state HR processes, policies, systems, and compliance baseline.
WEEK
2-4
Configure & Standardize
HR workflows, playbooks, approvals, and system configurations standardized.
WEEK
4-6
Pilot & Harden
Pilot execution, SLA calibration, data validation, and process tuning.
WEEK
6+
Go Live
Production SLAs, dashboards, governance cadence, and continuous optimization.
THE OPSMAVEN ADVANTAGE
A dependable operating partner for HR teams
End-to-end HR coverage from hiring to exit
Multi-country standardization across India/US/ANZ/Mexico
SLA driven, automation-enabled operations
M&A/expansion playbooks for rapid change
Unified governance with dashboards & evidence
Outcome-based pricing with scale flexibility
How We Work
An operating model built for
consistency and control
Standardized SOPs & country wise playbooks
Ticketing + workflow automation (Zoho Desk)
Evidence captures, logs & audit ready governance
Multi country consistency with local precision
Integrated tooling across HR, Finance, IT & Payroll
Questions?
We are here to help
Which countries do you support for Recruitment & HR Operations?
We support HR operations across India, North America, and the ANZ region, with standardized workflows adapted for local statutory and compliance requirements.
How quickly can Recruitment & HR Operations go live?
Most engagements go live in 2-6 weeks, depending on scope, integrations, and complexity. Multi-entity or multi‑country setups may take 6-10 weeks.
Can you work with our existing HRMS or payroll systems?
Yes. We are platform‑agnostic and operate seamlessly within your existing HRMS, payroll, and related tools.
How do you ensure HR compliance and audit readiness?
Through standardized SOPs, approval workflows, evidence trails, training tracking, and audit‑ready reports embedded into daily operations.
How is pricing structured for HR and people operations services?
Pricing is modular and scalable based on employee count, entities, geographies, and scope. We offer retainers, project‑based pricing, or hybrid models.
Do you support multi-entity and multi-location HR operations?
Yes. We design workflows that support entity‑specific compliance while providing centralized visibility and governance across locations.
How do you measure HR performance and SLA outcomes?
We track SLAs, turnaround times, employee experience metrics, compliance adherence, and business outcomes through live dashboards and regular reviews.
