Privacy Policy
OpsMaven Shared Services Private Limited (“OpsMaven”, “we”, “us”, or “our”), headquartered in Hyderabad, Telangana, India, is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or engage with us in connection with our services.
Scope of This Policy
This Privacy Policy applies to:
- Website visitors
- Business contacts
- Prospective clients
- Vendors and partners
- Job applicants
For personal data processed by OpsMaven on behalf of clients (for example, payroll or HR data), OpsMaven acts as a data processor, and such processing is governed by client agreements.
Information We Collect
We may collect the following categories of personal data:
Information You Provide Directly
- Name
- Company name
- Job title
- Email address
- Phone number
- Business contact details
- Information submitted through contact forms
- Resume/CV (for job applicants)
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited
- Time and date of visit
- Referral source
This information may be collected using cookies and analytics tools.
How We Use Personal Data
We use personal data for legitimate business purposes, including:
- Responding to inquiries and service requests
- Providing information about our services
- Managing client and vendor relationships
- Conducting due diligence and compliance checks
- Improving our website and services
- Sending relevant updates or marketing communications (where permitted)
- Recruitment and talent acquisition
- Legal, audit, and regulatory compliance
We do not sell personal data.
Legal Basis for Processing
We process personal data based on:
- Your consent (where required)
- Contractual necessity
- Legitimate business interests
- Compliance with applicable laws
Data Sharing and Disclosure
We may share personal data with:
- Authorized employees and affiliates
- Service providers supporting our operations (IT, hosting, analytics)
- Professional advisors (legal, audit, compliance)
- Regulatory authorities or law enforcement, when required
All third-party service providers are contractually obligated to protect personal data.
We do not share personal data for third-party marketing purposes.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Monitor site performance
You may control cookie settings through your browser preferences.
For more information, please refer to our Cookie Policy.
Data Security
OpsMaven implements appropriate technical, organizational, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.
Access to personal data is restricted to authorized personnel on a need-to-know basis. While we strive to protect your information, no method of transmission over the Internet is completely secure.
Personal Data Breach
OpsMaven maintains reasonable and appropriate technical and organizational measures to safeguard personal data. In the event of a verified personal data breach affecting personal data under our control, we will take commercially reasonable steps to investigate, mitigate, and remediate the incident. Notifications to affected individuals or regulatory authorities shall be made strictly in accordance with applicable law and subject to legal, investigative, and security considerations. Nothing in this Policy shall be construed as an admission of fault or liability in connection with any security incident.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When personal data is no longer required, it is securely deleted or anonymized.
Your Rights
Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent (where applicable)
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
Grievance Redressal Mechanism
In accordance with applicable data protection laws, individuals may contact our designated Grievance Officer at:
Name:
Email: legal@opsmaven.com
Response Time: Within 7–30 days as required under applicable law.
International Data Transfers
Where required for operational purposes, personal data may be processed in jurisdictions outside India, subject to appropriate safeguards and contractual protections.
Automated Decision-Making
OpsMaven does not engage in automated decision-making, including profiling, that produces legal effects or similarly significant impacts on individuals through its website. Any evaluation of candidates, clients, or business relationships is conducted through appropriate human review and assessment processes.
Third-Party Websites
Our website may contain links to third-party websites. OpsMaven is not responsible for the privacy practices of such websites.
Children’s Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without appropriate consent, we will take steps to delete such information in accordance with applicable law.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.
