Who we serve
We support technology operations across growth stages
Global Enterprises
consolidating IT vendors and enforcing governance
SMEs & Mid-Market Companies
needing reliable IT operations without heavy headcount
High-Growth Startups
expanding teams across
locations
locations
What you can expect
IT outcomes we commit to
Faster employee enablement
Device, access & workspace readiness on Day 1
Reduced downtime
Network monitoring, proactive maintenance & rapid troubleshooting
Stronger security posture
Access governance, audit‑ready logs, policy enforcement
SLA‑driven service
Clear TATs for incidents, requests, approvals & provisioning
Standardization across locations
One IT playbook with local execution
Our Services
End-to-end IT operations run with reliability and control
This catalog outlines the IT workflows we oversee, supported by
documented controls, response SLAs, and disciplined execution.
documented controls, response SLAs, and disciplined execution.
01
Network Infrastructure & Connectivity
Operational ownership of network design, availability, and performance.
Network Infrastructure & Connectivity
what this covers
- Network design & implementation (LAN/WAN/WiFi)
- Router/switch setup, firewall configuration, VPN & secure remote access
- Network monitoring, performance tuning & incident response
How performance is managed
- Priority incidents responded to within 15-30 minutes
- Network issues resolved within 4-8 business hours
02
IT Helpdesk & End User Support
Day-to-day IT support for employee requests and technical incidents.
IT Helpdesk & End User Support
what this covers
- Ticket-based request & incident handling via ITSM
- L1/L2 support for hardware, software & access issues
- Remote troubleshooting & onsite support coordination
How performance is managed
- Ticket acknowledgement in 15 minutes
- Resolution TAT based on priority (P1/P2/P3)
03
Device Lifecycle Management
End-to-end management of employee devices across their lifecycle.
Device Lifecycle Management
what this covers
- Laptop/desktop provisioning, imaging & configurations
- Device replacements, repairs, vendor coordination
- Asset tagging, inventory tracking & end of life decommissioning
How performance is managed
- Device provisioning for new hires within 24 hours
- Break/fix replacements within 1-2 business days
04
Access & Identity Governance
Controlled management of user access and permissions.
Access & Identity Governance
what this covers
- User provisioning/deprovisioning
- Role based access controls (RBAC), permission audits
- MFA enforcement & access logs for audit readiness
How performance is managed
- Access provisioning same day for confirmed hires
- Access revocation within 2 hours of termination request
05
Server, Cloud & Infrastructure Management
Operational support for on-premises and cloud infrastructure.
Server, Cloud & Infrastructure Management
what this covers
- Server administration, configuration & patching
- Cloud infrastructure management (AWS/Azure/GCP)
- Backup routines, DR processes & uptime monitoring
How performance is managed
- Scheduled patching with zero unexpected downtime
- DR readiness with monthly/quarterly validation
06
Security, Compliance & Monitoring
Ongoing management of IT security and compliance controls.
Security, Compliance & Monitoring
what this covers
- Endpoint protection, antivirus/EDR, security patching
- Log management, vulnerability checks & compliance evidence
- Alerts for suspicious activity & incident documentation
How performance is managed
- Security incident triage within 1 hour
- Compliance evidence packs within 5-10 business days
07
Workplace IT & Facilities Integration
IT enablement for physical workplaces and shared spaces.
Workplace IT & Facilities Integration
what this covers
- Workspace setup: network ports, WiFi, seating & access
- AV/meeting room setup, digital signage, IT facilities coordination
- CCTV, access management & facility security systems
How performance is managed
- Workplace setup completed before employee arrival
- Meeting room IT issues resolved within 1-2 business hours
08
Communications & Collaboration Systems
Administration of core communication and productivity tools.
Communications & Collaboration Systems
what this covers
- Email, conferencing tools, VoIP, collaboration platforms
- License provisioning & renewal management
- Permissions, groups & distribution management
How performance is managed
- Email/group creation within 4 hours
- Tool license allocation within 8 business hours
Not sure which services apply to you?
Proof & Measurement
How we track IT performance and control
Operational
Ticket SLA adherence
Device provisioning time
Incident resolution (MTTR)
Compliance & Security
Network uptime
Access governance accuracy
Security resolution cycles
Scale & Experience
Ticket volumes handled
Device/access changes
CSAT
Our operating approach
From infrastructure review to stable operations
Our approach prioritizes stability and governance before increasing scope.
WEEK
1-2
Discover & Baseline
Infra audit, device inventory, access mapping
WEEK
2-4
Configure & Integrate
Tool setups, network tuning, workflow creation
WEEK
4-6
Pilot & Harden
SLA calibration, DR checks, performance tuning
WEEK
6+
Go Live
Full ITSM rollout, dashboards, QBRs
THE OPSMAVEN ADVANTAGE
A dependable operating partner for IT teams
End-to-end IT + infrastructure + workspace operations
Multi-country standardization across India / US / ANZ / Mexico
SLA driven, automation enabled IT delivery
Seamless HR–IT–Facilities coordination
Unified governance with dashboards & audit-ready logs
Flexible pricing with on-demand scaling
How We Work
An IT operating model built
for stability and control
Standardized IT SOPs & RACI matrices
Automated ticket routing, escalations & approvals (ITSM)
Evidence capture, system logs & audit‑ready documentation
Global templates with local execution for multi‑site consistency
Tooling across device management, ITSM, network, cloud &
security stacks
security stacks
Questions?
We are here to help
Can you work with our existing ITSM and device management tools?
Yes. We are tool-agnostic and work within your existing ITSM, device management, cloud, and security stack.
How quickly can IT support and device provisioning be set up for new employees?
Most new hires are enabled within 24-48 hours, including device provisioning and access setup, based on approval and inventory readiness.
Do you support multi-country IT infrastructure and operations?
Yes. We standardize IT operations across locations while accommodating local infrastructure, vendors, and security requirements.
How do you ensure IT security, access control, and compliance?
Through role-based access controls, MFA, endpoint protection, system logs, vulnerability monitoring, and audit-ready documentation embedded in daily operations.
How are IT service-level agreements (SLAs) and escalations managed?
All requests and incidents are routed through ITSM with defined SLAs, priority-based escalations, and management visibility through live dashboards.
