case studies
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Kensium
Standardizing operations across three countries
The business challenge
Kensium was scaling across US, India, and Mexico, but its support functions were still being handled in-house across multiple geographies.
As costs rose and complexity increased, the business needed a more consistent and scalable way to manage HR, payroll, finance, IT, admin, legal, and procurement without compromising quality or compliance.
Centralizing operations through a shared services model
OpsMaven helped Kensium transition to a centralized shared services model that brought these functions together under one structured operating framework. Across a 3-year engagement, we managed HR operations, employee lifecycle processes, multi-country payroll, talent acquisition, AP, AR, financial compliance and reporting, legal support, IT services, administration, facility management, and procurement - supported by SOPs, automation, governance, and SLA-driven execution.
The result was a more efficient and better-controlled operating model across multiple countries.
Kensium reduced operational costs by 30 percent, cut AP cycle time by 45 percent, accelerated hiring by 35 percent, and achieved more than 98 percent SLA adherence across services. Finance and payroll accuracy reached 99.5 percent, while statutory compliance remained at 100 percent with zero penalties. Leadership productivity also improved by 30 percent as internal teams spent less time dealing with operational friction.
This engagement was not simply about outsourcing support functions. It was about building a repeatable operating model that could support international growth with greater predictability, efficiency, and control.
Key outcomes
30%
Reduction in operational costs
45%
Reduction in AP cycle time
35%
Faster hiring turnaround
98%+
SLA adherence across services
99.5%
Finance and payroll accuracy
100%
Statutory compliance with zero penalties
OpsMaven has completely raised the bar for how we handle people and culture. They’ve helped us hire people who actually fit our values, not just the job description, and then backed that up with practical, well‑designed training. Their work on benefits, policies and day‑to‑day support has made the workplace feel safer and more positive. You can see the impact in morale, collaboration and how confidently people now show up to work.
Ajit Das
Chief Revenue Officer (CRO)
OpsMaven helps multi-country businesses simplify operations, improve consistency, and reduce cost - while keeping compliance and service quality firmly under control.
Whether you are expanding into new geographies, integrating an acquired team, or simply trying to bring more structure and efficiency to your support functions, OpsMaven helps you build operations that are scalable, compliant, and business-aligned.
Ready to scale operations without adding overhead?
Talk to our expertsWhether you are expanding into new geographies, integrating an acquired team, or simply trying to bring more structure and efficiency to your support functions, OpsMaven helps you build operations that are scalable, compliant, and business-aligned.
Talk to OpsMaven about how we can support your
HR, Finance, IT, Legal, Admin, and Procurement operations.
HR, Finance, IT, Legal, Admin, and Procurement operations.
