case studies
/
digiteon
Building an
operational backbone
for growth
The business challenge
As Digiteon expanded its delivery footprint and client base, internal teams were managing HR, hiring, finance, IT, admin, legal, and procurement in-house.
That approach was becoming harder to sustain as the business grew, placing increasing pressure on leadership bandwidth and operational consistency.
A structured shared services approach to operational scale
OpsMaven partnered with Digiteon to centralize and manage these functions through a shared services model designed for scale. Over a 3-year engagement, we brought structure to day-to-day operations through standardized workflows, governance, SLA-based delivery, and automation-led reporting - helping the business move from fragmented support functions to a more efficient and scalable operating model.
The impact was felt across the business.
Operational overheads dropped by 28-32 percent, internal team productivity improved by 35 percent, hiring turnaround became 40 percent faster, and AP processing cycle time was reduced by 45 percent. SLA adherence across HR, IT, and Admin services exceeded 98 percent, while payroll and financial processing accuracy stayed above 99 percent. Digiteon also maintained 100 percent statutory compliance with zero penalties.
Most importantly, leadership got time back. With OpsMaven running critical support functions, Digiteon saw a 30 percent increase in leadership focus on core business priorities, while employee engagement and workplace satisfaction improved by 20 percent.
Key outcomes
~32%
Reduction in operational overheads
35%
Improvement in internal team productivity
40%
Faster hiring turnaround
45%
Reduction in AP cycle time
98%+
SLA adherence across services
100%
Statutory compliance with zero penalties
OpsMaven has been a real game-changer for us. Their HR, training, finance, payroll and admin support have taken a huge load off our plate, so we can focus on the business. The team understands our context, not just the process, and always comes back with practical solutions. Our operations are smoother, and we feel far more confident scaling with them alongside us.
Santosh Yadav
Vice President
OpsMaven helps growing companies create the operational structure needed to scale smoothly - without burdening leadership or adding unnecessary fixed overhead.
Whether you are expanding into new geographies, integrating an acquired team, or simply trying to bring more structure and efficiency to your support functions, OpsMaven helps you build operations that are scalable, compliant, and business-aligned.
Ready to scale operations without adding overhead?
Talk to our expertsWhether you are expanding into new geographies, integrating an acquired team, or simply trying to bring more structure and efficiency to your support functions, OpsMaven helps you build operations that are scalable, compliant, and business-aligned.
Talk to OpsMaven about how we can support your
HR, Finance, IT, Legal, Admin, and Procurement operations.
HR, Finance, IT, Legal, Admin, and Procurement operations.
