Associate - Engineer

Role Overview:

• Are an early-career IT support engineer, eager to learn and grow through resolving day-to-day user requests and technical challenges.
• Capable of setting up user workstations, troubleshooting hardware and software problems, and supporting basic network functions under supervision.
• Committed to delivering a great customer experience, documenting solutions, and contributing to asset management.

Key Responsibilities:

• Install and configure desktops, laptops, Windows OS, and standard office applications for new staff.
• Perform basic Linux system checks, troubleshoot command-line issues, verify services, and escalate advanced issues to senior engineers.
• Diagnose and resolve common hardware, software, printer, OS, and basic network connectivity problems.
• Provide first-line support via the helpdesk, log issues accurately, update tickets with clear notes, and escalate based on severity.
• Support user onboarding/offboarding including account creation, device allocation, access setup, and security compliance tasks.
• Maintain endpoint security by performing antivirus checks, OS patch updates, disk cleanup, and system health monitoring.
• Assist in basic cloud-related tasks such as checking VM/instance status, validating storage usage, and following SOPs for cloud backups or resource allocation.
• Update documentation, SOPs, troubleshooting steps, and asset logs with changes, repairs, and solutions.
• Communicate issues clearly to users, provide timely updates, and ensure a positive customer experience.
• Participate in IT projects, system upgrades, cloud adoption initiatives, and service improvement activities as assigned.
• Demonstrate professionalism, teamwork, learning attitude, and adherence to processes while supporting day-to-day operations.

EXPERIENCE AND SKILLS:

Technical Skills:

• Strong knowledge of Windows OS administration, troubleshooting, user/profile management, and standard office applications
• Good working knowledge of Linux commands, file systems, user management, and log analysis.
• Foundational understanding of cloud concepts (AWS/Azure/GCP) such as instances, VMs, storage, networking basics, backups, and security fundamentals.
• Experience using helpdesk/service desk tools, documenting steps clearly, and following escalation procedures.
• Relevant certifications preferred (any of the following):
  • CompTIA A+ / CompTIA Network+
  • Microsoft (MTA/MD-100/MD-101)
  • AWS Cloud Practitioner / Azure Fundamentals (AZ-900)
  • Linux Essentials or equivalent

Communication and Behavioural Skills:

• Strong verbal and written communication skills, with the ability to interact professionally with users and stakeholders.
• Customer-first mindset with patience, empathy, and a service-oriented approach.
• Ability to work collaboratively in team environments, take ownership of tasks, and follow instructions accurately.
• Positive attitude, willingness to learn, adapt, and take feedback constructively.
• Good time management and the ability to prioritize tasks in a fast-paced support environment.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of IT support experience.
• Hands-on experience with Windows and/or Linux environments.
• Knowledge of common productivity tools (Microsoft 365, email systems) and troubleshooting techniques.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional, AWS Cloud Practitioner, or Azure Fundamentals (AZ-900) are a plus.
• Strong verbal and written communication skills.

WHAT’S IN IT FOR YOU?

Professional Growth & Impact:

• Foundational Experience: Start your IT career by learning from experienced engineers and taking ownership of day-to-day support issues, fueling your technical development.
• Career Pathways: Demonstrate initiative and problem-solving in core support tasks to grow into Engineer and Senior Engineer roles as you gain experience and skills.
• Learning Focus: Benefit from company-sponsored training, certifications, and active mentorship from peers and seniors, keeping you up to date.

Work Environment & Culture:

• Supportive Team: Join a friendly and knowledgeable IT support group dedicated to learning, collaboration, and service excellence.
• Guided Autonomy: Work under the supervision of senior engineers, with growing ownership of technical assignments and user support requests.
• Service Mission: Form part of a customer-centric culture dedicated to helping colleagues and contributing to positive business outcomes.

Employee Benefits:

• Competitive Compensation: Fixed salary package with opportunity for annual increments.
• Health & Wellness: Comprehensive medical insurance and health programs.
• Paid Time Off: Generous vacation policy, sick leave, and observed holidays.
• Retirement: PF and Gratuity as per company standards.
• Employee Engagement: Access to team activities, recognition for contributions, and a culture that values growth and teamwork.